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Refund Policy

Effective Date: May 4, 2026

1. General Principle

Payments are primarily for booked professional time, project planning, implementation effort, and delivery execution. Refund decisions are handled case-by-case under agreed contractual terms.

2. Non-Refundable Cases

  • Completed milestones, approved deliverables, and used service hours.
  • Delays caused by missing client feedback, access, or dependencies.
  • Third-party license, hosting, plugin, subscription, or platform costs.

3. Eligible Consideration Cases

  • Duplicate payment due to technical processing error.
  • Advance amount for unstarted scope, where no execution has begun.
  • Mutually agreed cancellation before any project kickoff activity.

4. Refund Request Process

  • Submit request with invoice ID, transaction reference, and reason.
  • Internal review is completed with project and finance records.
  • Approved refunds are processed to original payment mode where possible.

5. Processing Time

Approved refunds are typically processed within 7 to 15 business days, subject to banking channels, cross-border transfer timelines, and payment provider settlement cycles.